MyEG : MyKad Replacement

Hello there.. as my first post, I would like to share about one of the greatest way the Malaysian government has improved the public delivery system. It is no other than introducing My E.G. Services Berhad or famously known as MyEG. It is actually the concessionaire for the Malaysian E-Government MSC Flagship Application with primary role as the service provider that essentially provides the electronic link that enables seamless transactions between the government and people as well as businesses.

Today, there are 9 government departments and agencies/ GLC has made some of their services available through MyEG, namely Polis Diraja Malaysia (PDRM), Jabatan Pengangkutan Jalan (JPJ), Jabatan Imigresen Malaysia, Jabatan Pendaftaran Negara (JPN), Jabatan Insolvensi Malaysia, Tenaga Nasional Berhad, Telekom Malaysia, Dewan Bandaraya Kuala Lumpur and Pusat Pungutan Zakat MAIWP.

 

As for today, I would like to share with all of you on how MyEG helps Malaysian citizen replacing their MyKad. JPN has allowed three type of MyKad replacement to be made in MyEG as follows:

 

1) Normal Replacement : Request for normal replacement can be made to upgrade MyKad chip from 32K to 64K. This chip upgrade is to support all applications available.

 

2) Damaged Card/ Chip Replacement: Request for replacement can be made if the card is physically damaged or the chip is unreadable during the verification process by the agency throughout any transactions.

 

3) Lost of MyKad Replacement: Replacement for loss of MyKad must NOT EXCEED maximum 5 times reported lost cases only. A compound will be charged for the lost cases.

Source: thestar.com.my

This services is available to all Malaysian citizens who already have MyKad. However, the services are not applicable for non-citizens, citizens without a MyKad (old IC holder), lost MyKad more than five times, and MyKad replacement due to rule 18 (those who never change MyKad after reach age 18 years old).

 

Here are the steps that applicant  need to follow through MyEG (but first, you need to register with the website if you are a first time user):

• Go to Login & Registration section at www.myeg.com.my
• Select Individual Registration.
• Fill in the required details and click Submit.
• Once your user account is successfully created, you will be forwarded to the main page.
• Login to your account with your username and password
• Navigate the top menu by clicking eServices > JPN
• You have reached the front page for JPN Services
• Follow the corresponding instructions to make your request.
• When the transaction is successful, please print your receipt.

For information, MyEG services does not deliver the MyKad. Applicant may check the application status at JPN website to clarify the status of the application. Once the new MyKad is ready, applicant have to personally proceed to the counter as chosen during the application to collect and verify his/her thumbprint. He/ She need to bring his/ her MyEG’s JPN receipt together with the old MyKad or Temporary Identity Document (KPPK09) during collection.

 

For further information, you may refer to MyEG.